Tuesday, September 11, 2007
HOW MANY FREAKIN OPTIONS......
The cartoon above has nothing to do with the post other than I am discussing automated phone systems. Just amused by the cartoon. :)
The inspiration for this post came from Dr Keagirl over at her Urostream blog which has a new post up about her frustration as a physician in dealing with automated phone systems.
(Chuckling now) Once, I accidentally ordered life insurance while trying to respond to something from J C Penny when trying to discuss something on my credit card. One of my sons interrupted me when I was listening to the number sequence and so I hurriedly pressed a number thinking that was the correct one. Then when I got my credit card bill in the mail I was puzzled as to why I was now being charged for life insurance. Then it took a while to get removed, but I don't remember why.
The most awful one is my current credit card. You would think that when you call the customer service# on the back of the card that it would be user friendly. You know...customer s-e-r-v-i-c-e. But ohhhh n-o-o-o. Suffice it to know that any internal bliss I may have been feeling pre-customer service call was shattered in short order.
I needed, wanted and desired to speak with a customer service rep...a living, breathing thinking live human being. It was important! There were 5 numbers to press and I did keep trying to press 0, but to no avail. Finally, I gave up and pressed one that I remotely thought might give me a live person. FIVE more options but nothing that offered a customer service rep. I also had continued pressing 0. I then pressed another option which brought me back to the first menu. I am muttering out loud now and really hitting the zeros hard. I kept looking at the customer service number on my card as though it were going to reveal some secret code to get through. Silly girl! I press another number which I KNOW isn't what I want and it brings me to yet ANOTHER menu??? HOW MANY FREAKIN OPTIONS DO THEY HAVE????? Still HITTING ZEROS but to no avail. Practically apoplectic now... I go back to the main menu again. I honestly don't know HOW or Why but THIS TIME somewhere in the first menu- hitting A ZERO ACTUALLY WORKED.
The customer service rep comes on. I admit that at that point I was testy and I vented! (I am someone who is nice to telemarketers on the phone and Jehovah's witnesses when they come to the door, so for me to vent like this I was ticked!) She was polite and calmly stated that I could access them on line. Hahahahahahahaha! I didn't laugh, but I was beginning to feel like what Richard Dreyfus must have felt like in his role of the crazed Psychiatrist in "What About Bob?" Did I not just tell her that I was extremely frustrated because I had such a difficult time getting a customer service rep??? I make 3 payments a month on line to my credit card. I K-N-O-W I can access them on line!!! I can't talk to them on line!!!!
I don't get it though. Why don't they automatically give that option? I feel like canceling the card just on principal! And they DO have a number for that! :)
In keeping with the topic of this post, the following is an old joke that had been passed around the hospital years ago:
Welcome to the psychiatric hot line.
If you are obsessive compulsive, press 1 repeatedly.
If you are codependent, ask someone to press 2 for you.
If you have multiple personalities, please press 3, 4, 5, and 6.
If you are paranoid we know who you are and what you want. Please stay on the line so we can trace the call.
If you are schizophrenic listen to the little voice inside you to tell you which button to press.
If you are manic depressive it doesn't matter which button you press because none of them will work anyway.