I have been enjoying the comments. :) I know I have something after working 20 years in the hospital or being such a frequent flier patient but am drawing a blank for now. I will have to put my thinking cap on.
Go check it out. Perhaps you have something to contribute too. :)
However, I did share the following story about my some of my registration interactions... just to contribute something.
"When a patient or family member presented to the registration desk, I would promptly inform them that I needed their insurance card and some form of ID, preferably a license. If they told me they didn’t have ID, without missing a beat, I would seriously yet in an upbeat manor say “That’s ok …I’ll just take a picture of your face on the copier.” and then smile. Some caught on right away and some hesitated and then realized I was kidding. I didn’t do it with everyone just people I perceived would appreciate the joke.
But then one day…I was real busy between ER and outpatients when these two women approached my desk inquiring about my registration process. I was friendly but with out missing a beat with my multitasking, I looked up with a smile and said, “Oh I request the insurance card and ID to photocopy and if they don’t have ID, I tell them I have to copy their face on the photo copier.” Heck I was efficient and funny at the same time. They looked surprised, then looked at each other, smiled and the one woman said thank you and they left.
I didn’t think a thing about it until telling someone later about my encounter and my co-worker laughed and said the were from JCAHO! OOPS! Never heard anything about it though."
I am still going to try to think of something staff to patient or me to medical staff. Surely I have something after working in the hospital for twenty years or being a frequent flier patient these last couple of years. :)