Monday, January 18, 2016

I Yelled at an Elderly Lady Today :( ...and Other Thoughts

CVS Pharmacy
 Photo Credit

Okay ..well to this once upon a time ...easy going SeaSpray felt like yelling.  In reality, I was ...SNAPPY ...with a raised voice.


Well ... if I were to really yell ...well suffice it to know that I can really authoritatively project my voice when in that mode and would be great as a gym teacher or drill sergeant.  :) 

So, what happened you ask?

I was AGAIN held up at the CVS drive through window because they did not have Mr. SeaSpray's medication.  Last week, some guy working there (I assumed the pharmacist), told me they would have it ready for me and I could come pick it up.  I said if I don't come in this week that I would stop by on Monday for it.  He said that would be alright and it would be there for pick up.

 It is out of the way for me to use this pharmacy and so I usually work that into my itinerary on a mall/Costco kind of day or if I am in that town for some reason. 

This has been an on going thing with this medication and I am really glad Mr SeaSpray didn't have any adverse effects.  I always fill his prescriptions for the week and am well aware of what medications and dosage he takes.  BUT ...back in November, I never bothered to read the new bottle of said med.  So for almost a month, I was giving him twice the prescribed dose of a blood pressure medication.  OOPS!   1.25 mg. versus 2.50 mg.  I called for a reorder, but the pharmacist said he wasn't due until February.  "What?  Why?"  He explained that they didn't have the 1.25 mg. dose and that I was supposed to cut the pills in half.  Sure enough that is what the INSTRUCTION on the bottle stated. But those little pills do not cut exactly in half, even with using the sharp pill cutter thingy.  So day he'd get a smaller dose and another too much.  I called the doctor's office, but they ordered it through a town much farther from our house and so I again called the pharmacy up here.  The pharmacist had the order faxed up here and so the problem was fixed.  Or so I thought ...until this afternoon.

This afternoon the pharmacist told me they didn't have the prescription.  *SIGH*  I explained everything and so she was going back and forth between her computer, the prescription bin and me.  She again stated they didn't have it.  But I told her that now he does need the prescription and asked if she had it in stock.  Yes, they had it in stock but the order was still at the other store.  I admit after 5 minutes of this I was beginning to feel a bit testy, but I remained polite, yet assertive.  I was also  mindful of a couple of cars behind me now.

"Okay, then.  Can you fill the prescription now?"  

"Yes, but it could take five minutes or an hour before they fax the order up to us."

 I glanced at my car clock, and was about to tell her to please fill the prescription and that I would come back either tomorrow or on Wednesday, when in my rear view mirror, I noticed that this very irate looking elderly woman, dressed in a red coat had exited her car and was walking our way.  She inserted herself between the window and me and began yelling at the pharmacist and the clerk, stating it was taking too long and that they should see the line behind her and that she was blocked in and can't leave and just wants to get her medication.

  I politely said, "We are just about finished.", at which point she quickly turned around to me, yelling, "And YOU!  YOU should KNOW better!"  

"What?  I'm just trying to get my HUSBAND'S medication!"


"We are just about DONE!"


Then she turned and began yelling at the pharmacist and clerk again.  Stating that she had food in her car that was thawing out.  (Now I do know this feeling because I posted about my concern about the holiday food thawing out while waiting in the CVS line for more than a half hour, but it was warm out.  Today was frigid and if anything her food would freeze - not thaw out.  Also, we were not more than 10 minutes trying to work this prescription debacle out.  Annoying - yes.  But she definitely overreacted.)

Anyway, at this point ...this admittedly now IRATE, SeaSpray snapped back with a raised voice, "JUST let us FINISH!"  She was still yelling at them and I don't even know what she said because I had heard enough and loudly and in a very exasperated tone, although not full force yelling like she was doing, snapped, "WILL YOU PLEASE just LET us FINISH!  We're ALMOST DONE!  YOU are holding ALL of us up now!  LET US FINISH!"

She then turned back around to me, with her mouth wide open set to yell at me again, but instead shut her mouth and stormed off in frustration.


Then ...*I* apologized to the pharmacist and clerk for causing this hold up.  They said I didn't have to apologize.  It was my automatic response because I felt bad about them getting blasted by that woman.  But ..gee ...the problem was with the mistake by the pharmacy staff at some point.  It was just a knee-jerk reaction for me to want to console them even though I myself was frustrated by their process for a second time in less than a month. 

It also now occurs to me that the wait may've been more like 20 minutes because they weren't attending to me the entire time and I actually was waiting at the window too as the pharmacist handled a call and perhaps a customer in the store.  I wasn't annoyed by that tho as I could appreciate they were busy.  I was really annoyed about the prescription mishap again.  The last time I was being charged 68.00 when it was supposed to be a zero charge because of a medication coupon.

The irate woman reminds me of how impatient patients and/or their families would angrily interrupt the registration process with someone else, wondering when they were going to register or be seen inside, yet they were also causing everything to slow down as we had to stop and try to calm them down.  It always amused me when they left out of anger and then their name was the next to be called.  But they were now en route, driving to the next hospital a half hour away, a busier one and they would be starting the process all over again.  This is also why I empathized with the pharmacy staff because I know they were trying and people don't realize what goes on behind closed doors, etc.  And yes, I was totally stressed with the wait and their mistake and not answering the phone, 2 nights before Christmas, but I didn't yell at them.  No ...I teared up, etc., but by the time I got to the window for the 2nd time that night, my credit card had dropped out of sight and I couldn't complete the transaction after all that waiting.

Then on the drive home today, I wished I had told the woman that I was only picking up a medication that I was told was waiting for me.  I had every right to question and try to get the order.  She probably thought I was dropping off a million prescriptions or something.  I only go to the window for pick up.  But there also would've been a wait for people inside too as I tried to get the mix-up resolved.

So ...losing my temper, albeit not badly, was not my shining moment today.  I would've taken it and not reacted strongly if this had happened at work.  But I wasn't at work.  And she was in my face, at my window and interrupting the communication between the pharmacist and me.

Maybe she lost a husband or had some other loss or stress. 

Or maybe she was just a biatch.

Bad SeaSpray ...bad.

I think the pharmacy manager should review their protocols and processes because they are apparently having some kind of miscommunication and problems with follow through there.

 Just saying.

P.S.  Most importantly more filling the prescriptions while on autopilot.  Check EVERY prescription that comes into this house ...BEFORE USE, to ensure it is correct.

P.P.S.  Now that I've vented, I wish I had shown compassion and tried to diffuse/help her.  But it all happened so quickly and she was in my face, literally ..right there.  Also ...thank God that's all she did.  These days it seems that you really do have to be concerned about potential danger ...for so many reasons.  I wasn't thinking about that at all in the moment, but what if it was someone else with a weapon or some other agenda?  Well, that is a topic for another post.

Wednesday, January 13, 2016

FB Message Between Son and Me

Me:  It's snowing! YAY!  :)
Son:  Really?


* I really have to get a new keyboard.  One with letters actually showing on keys versus the black hole keyboard with guess as you go missing letters to type with.  I know the keyboard, so it's not the end of the world and is why I haven't rushed to get one.  But per Mr. SeaSpray’s recent request, I will get a new one.  I just like the feel of this one and hope the new one will be as nice.

Monday, January 11, 2016

Surreal and Alarming Saturday - Surreal Monday

Photo Credit

Why you ask?

Because this past Saturday my son and I were baffled by what sounded like people in a shootout in our neighborhood.

Talk about starting 2016 off with a bang.

We didn't know what to think.

Then he looked out the window and saw that our neighbors had a huge fire right behind their house.  I mean really close and the flames were expansive, licking upward, higher then the chimney.  Did I say they were huge?

Son called 911, but someone else had already called it in.  The neighbor and her son were walking down our lane and so she must have called and at that point was looking for the firetrucks.  They got here in 15 minutes, which is pretty good timing for volunteer fire departments, but it seemed like an eternity while waiting.  Actually, the police arrived first.  They usually do, even with the ambulance calls.  At least 3 local towns responded.  God bless the volunteer fire departments.

The heat from the fire came right inside at us when we opened our back windows, and that was from across the pond.  We could see the framing of their shed in the middle of the flames.  Ammo must've been stored in the shed which would account for the popping/exploding sounds.

Thankfully it had rained a bit and things were damp and the breeze was blowing away from the house.  There are a lot of trees in the area, so it could've been a lot worse.  The fireman got it all contained and put out.  I'll add that some angels must've been busy too.

Thankfully there was minimal damage to the back of the house as compared to what could've happened.  And most importantly, no one was hurt.

They later told me it was caused by a propane heater in the shed that he thought had shut off and must've been faulty.

Again, thank God they are all alright and it was contained.

It was surreal on Saturday and still is today.  I mean to have this major, serious event not far from your house and today's just another ordinary, sunny January day and like none of it ever happened.  We never know what will happen from one day to the next and so should be grateful for all the good moments and make the most of them

I really need to heed my own advice.  :)

Wednesday, January 6, 2016

:( :( :( So Much For Perfect World ...

The Perfectionist's Guide to Results (Lo)

Oh ...I can so relate to this.   It is very hard for me to do "Good enough" and I can probably thank my Aunt Janet for that.   Most of the time it is a good thing not settle for "Good enough", but not always.

I am so very disappointed because I think I disappointed my favorite medical office people because I called in the late morning, today, to tell them I was bringing goodies in later, that I was baking as I spoke, but then I didn't because I had some interruptions I had to attend to in the afternoon. Obviously, it wasn't all doable in the time I had to do it in.   The cake was time consuming too.  I just couldn't get it all done along with other things.  I didn't come in until after 10 last night and so baking was out.  So I did everything today.  Well I got the pumpkin cookie batter done but cookies not baked.  I will do them later tonight.  I just wanted it to be special they are and as I've often said ...I shall be eternally grateful to my doctor.  That is the main reason I do it and to bring joy with appreciation for all of them.

And Wednesday is my doctor's shorter day but he was there longer today.  And I have something to give him as a little gift - not expensive at all, but I know he will see why it is special and will appreciate the sentiment.  Now ...I won't see him until JULY.  :(

I am bummed with a capital "B."

Anyway, tomorrow is their surgery day and so I think the doctors are in and out and so will be able to have it all tomorrow if they have time.  The staff will have a lot of treats.  I hope they keep the cake refrigerated since it has a cream cheese icing.  (Cinnamon cream cheese icing - sooo good:)

 I have to get blood work for myself and so I will just stop at their office first between 12 and 12:30.  This way they can have it with lunch.  I will have my little grandson with me and so he can be my little helper.  :)

Tomorrow will be a better day.

And now ...I will go warm the car up and go to Costco.  Costco always helps me feel better.  I should just go to church.  I always feel good in church.  But I need to return some things and get other things, especially since I just found out I am babysitting tomorrow.  Plus I am making homemade pea soup using the New Year's day left over ham.  I am hoping Costco still had this delicious Parmesan garlic bread they had before Christmas.  So crusty and flavorful.  My granddaughter thought I was baking bread and it was just the aroma of the bread, still wrapped sitting in the bread basket.  The BEST garlic bread ever and will be perfect with the pea soup tomorrow night.

I am a perfectionist ...mostly with myself ...but I am.

Just get OVER it SeaSpray - things happen.

LIFE happens.

But then ...   Big *SIGH* ...and that's all I have to say about that.

Tuesday, January 5, 2016

Which One?


Which one is the better choice?

I am bringing some belated Christmas goodies to my urology office tomorrow.  Or I guess for a Happy New Year.  :)

Would you rather have a decadent chocolate cheesecake or an amazing apple nut cake?  I do mean AMAZING ...if you like clove, nutmeg and cinnamon spices and then all the other yummy ingredients, along with a cream cheese and cinnamon icing.

I wrote less about the cheesecake because ...well's cheesecake.  Most people love cheesecake.  A paramedic once said of this cheesecake that the only thing more chocolate was a death by chocolate cake and he loved the cheese cake.  And a doctor I worked with once said  ...something I won't say but suffice it t know ...he enjoyed the cheesecake.  :)

I am also bringing the pumpkin cookies that I know they like and some other things.  But the pumpkin cookies have cinnamon so I wonder if the cake would be too much of the same ...although it is a much more intensely enjoyable flavor if you like spicy cakes.

I guess I won't know until I get back home and start baking.  This house is gonna smell some kind of good tonight and in the morning.  My perfect plan was to have already baked the cookies but plans changed and so now I will be doing it all at once.  Eh will be fresher.  I just wish urodoc had a longer day tomorrow.

I also wish I could have done it before Christmas because I also bought eggnog tea and some other things for them.  In the other hand, I have never known any medical people to not enjoy teats brought in.  :)

I don't know if anyone will see this between now and when I get back in later 9 pm in my perfect world, but if you do ...which dessert would you prefer?

 Apple nut spice cake?

Chocilate cheese cake?

Thankfully I have the ingredients for both but I do have to run out and do some other things.  I was hung up forever with business calls today.  And there is a doctor's office that I really hate calling because it is n-e-v-e-r easy.  That's all I am going to say about that.

So nut spice cake or cheese cake?

Which one?

Friday, January 1, 2016

Happy New Year!

 Happy new year 2015 sea image:

I don't like New Year's resolutions but I am making one.

1.  I will blog more regularly in 2016.